Your customers depend on you: learn the art of excellent customer service

How can you build an exceptional relationship with your customers?
What is good customer service?
Is it enough to provide good customer service?
How can you give your clients exceptional service?
Can you provide the same level of service quality to all your customers?
What attitudes make the difference in a service relationship?
Are there times that are more important than others when dealing with your customers?

You will learn the answer to these questions and other important customer service questions during Avantage interaction client training sessions.

You are looking for personalized coaching in customer service and wish to be accompanied in your efforts to improve your client contacts? Set up a customer service conference or workshops by calling us at 514-954-1574.

Customer service training courses

Our training is tailor-made, based on your specific needs and our modules. Each module lasts a half-day. The main training modules include:

Identifying what bothers your customers and providing exceptional service
Recognizing your and your customers' personalities, and adapting accordingly
Appropriately responding to objections and complaints from your clients
Managing stress and time
Better negotiating with difficult customers
Moving to a higher level of service

Following each customer service training module, you will be asked to identify your strengths and weaknesses, and make your personal action plans based on the subject being discussed. The modules are adapted to your situation and industry. Below are some examples of modules we have developed:

Training in telephone customer service, consumer customer base
Training in telephone customer service, company customer base
Training in customer service for the recreational-tourism industry, restaurants, retail sales, retails services and professionals services

Who is this customer service training for?

Whether you have to deal with other departments in your organization or with your company's clients, this training is for you. It will help you improve your internal and external customer service, feel confident in dealing with different customers, better perform under stress and, above all, improve client loyalty.

Methodology

Our approach is made up of different methodologies, combining various analysis tools, coaching sessions and training courses. The first step involves listening to your needs and analyzing the behaviours of your customer service team. Training is then adapted and includes scenarios based on actual cases. After training, coaching sessions are designed to ensure success.

Customer service trainers

To know more about our training team, visit the partners page.

Remember that your training and/or your coaching could be eligible for a grant from Emploi Québec.

What's Next?

If you are aware of shortcomings in your customer service, take action today. Remember that unsatisfied clients talk about their experience to others. Call us at 514-954-1574 or ask for more information by e-mailing our management and customer service trainer, Julie Godard: jgodard@interaction-client.com. We can tailor our services to your needs and budget.