A different skill: learn telemarketing

How to develop a customer base over the telephone?
What are good tele-sales techniques?
How can you quickly get the attention of the person and make a sale over the phone?
Can you reach clients over the telephone without being abused or hung up on?
How important is voice use during a telephone conversation?
How can you prepare yourself to contact clients over the phone?
How can you get an appointment?

You will learn the answers to these and other important telemarketing questions during the Avantage interaction client telemarketing training sessions.

You are looking for personalized coaching in telemarketing and wish to be accompanied in your efforts to improve your client contacts? Set up a telemarketing conference or workshops by calling us at 514-954-1574.

Training Sessions in telemarketing

Our training is tailor-made, based on your specific needs and our modules. Each module lasts a half-day. The main training modules include:

Recognizing your and your clients’ personalities, and adapting accordingly
Preparing yourself to telephone prospects, potential clients and current clients
Appropriately responding to objections and complaints from your clients
Knowing how to make the sale and obtain an appointment
Organizing yourself and increasing client loyalty

Following each telemarketing module, you will be asked to identify your strengths and weaknesses, and make your personal action plans based on the subject being discussed.

Who is this training for?

These training modules are for telephone in-bound or outbound sales teams, their managers and anyone who would like to optimize the efficiency of their telephone sales.

Methodology

Our approach is made up of different methodologies, combining various analysis tools, coaching sessions and training courses. The first step is to listen to your needs and analyze the behaviours of your tele-sales team. Training is then adapted and includes scenarios based on actual cases. After training, coaching sessions are designed to ensure success.

Trainers

To know more about our training team, visit the partners page.

Remember that your training and/or your coaching could be eligible for a grant from Emploi Québec.

What's Next?

Is developing your company important to you? If this is your priority, take action today. Call us at 514-954-1574 or ask for more information by e-mailing our partner in charge of this training, Julie Godard: jgodard@interaction-client.com. We can tailor our services to your needs and budget.